Dispute resolution

We are committed to providing excellent service. Any dispute related to your registered account that requires resolution and agreement should be referred to our customer service via Live-Chat or by email to support@spingrande.com, who will guide you through your dispute. We will make every effort to resolve any issue within a reasonable timeframe. Please note that we will distinguish between disputes and complaints.

You will be asked about the nature of your dispute, and if it qualifies as such, your dispute will be handled accordingly, and you will be notified at various stages of the dispute process. We are committed to fair play, so any dispute will be treated with the utmost urgency.